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Contact us

You can contact us in the following ways:

  • If you would like to get support or are already receiving support: 0808 196 3646

  • If you are a member of health or care staff or other professional referrer: 0808 196 3382

  • If you are an NHS Volunteer Responder and need to contact our support team: 0808 196 3382

  • If you are a voluntary organisation who would like to include coronavirus (COVID-19) volunteering opportunities on our website, please contact nhsvrpartners@royalvoluntaryservice.org.uk 

If you want to make a complaint:

We believe that it is best to deal with complaints straightaway rather than let them grow into a big issue. If you have a complaint then please raise it as soon as you can with the person you are dealing with so that they may try to resolve it for you there and then. If there are lessons to be learned, then that person will make sure they are reported to their line manager to action as appropriate.

Alternatively, please call our Support Team on 0808 196 3382 to try and resolve the issue with one of our support operatives.

If the matter cannot be dealt with this way (perhaps because of a conflict of interest or confidentiality issues) or the matter needs more serious attention, then please contact Royal Voluntary Service in the way that suits you best using any of the following:    

email us: ProblemSolving@royalvoluntaryservice.org.uk

Phone us: 0808 196 3382

Write to us:  Comments NHSVR, Volunteer Support Team, Royal Voluntary Service, Beck Court, Cardiff Gate Business Park, Cardiff CF23 8RP.

 

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