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FAQs for NHS Volunteer Responders

Changes to the programme April 2022

What is happening with the programme?

NHSVR was established as a response to the COVID-19 pandemic. Demand for Volunteer Responder support has changed and over recent months some of our roles have been needed less as life for many of those we have supported thankfully begins to return to normal. As such, we have now removed direct support for clients. Our Steward Volunteer role and NHS Transport role remain open as we support spring booster vaccines and while we consider how best to support the NHS over the coming months

How long will the NHS Transport and Steward Volunteer roles continue for?

Our Steward role and NHS Transport role currently remain open as we support the Spring Booster and while we consider how best to support the NHS over the coming months. There will be opportunities for NHS Volunteer Responders to help shape any new roles. Further information will be available once confirmed.

Can I continue to support a client outside the scheme?

No. NHSVR has stringent safeguarding and other support systems in place to protect both you and the people we support. For the safety of you and the people you help, you should not continue supporting any client outside the programme.

I am waiting for an expenses claim to be processed, will I still receive this?

We will continue to process any expenses claims for the roles which are ending if they are submitted by 3 June, please allow up to 4 weeks for your claim to be processed.

Can I sign up to be an NHS Transport Volunteer or Steward Volunteer?

Our volunteer registration form is now closed. If you are an existing NHS Volunteer Responder, you can still add the NHS Transport and Vaccination Steward roles to your profile.

Where can I find more information about the future of NHS Volunteer Responders and how I can be involved?

Please refer to the I’m a Volunteer page for more information about next steps.  

Will there be other opportunities for volunteering to support the NHS?

Yes – there are lots of health and care volunteering opportunities. We are also looking at how best NHS Volunteer Responders can help support the current challenges facing their NHS. We will use our regular NHSVR newsletter, social media channels and the website to keep volunteers up to date. Keep looking out for opportunities to get involved.


Visit the NHSVR Facebook page.


Print entire guide Page last reviewed: 13 May 2022

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