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FAQs for NHS Volunteer Responders

General queries

I would like to change my name, email address or home address?

Please contact our Support Team on 0808 196 3382.

I want to unsubscribe from email communications?

Our emails contain essential information relevant to the NHS Volunteer Responder role, therefore we do not regard them as promotional or marketing emails and this is why we do not offer an unsubscribe option. If you wish to stop receiving emails from us, we will of course, stop sending them to you but, unfortunately, this would mean that you will be unable to continue with your role as an NHS Volunteer Responder and will need to stop volunteering. If you wish to be unsubscribed from the emails, please email with your name and a confirmation that you no longer wish to be an NHS Volunteer Responder and that you wish for your data to be removed.

Where can I find out more information about my role and the questions I have?

We have a section specifically for our NHS Volunteer Responders, this has frequently asked questions, app guidance and Getting You Started Guides for each of the different volunteer roles. Alternatively, you can join one of our volunteer webinars and speak to a member of the team.

Do I need to change my car insurance to be able to drive as a volunteer?

If you are using your own car for voluntary purposes to transport medicines or groceries to support others who are impacted by coronavirus, we advise you contact your car insurers to let them know you are driving for voluntary purposes.

Can I volunteer using my bike?

Yes, this is fine as long as you are able to transport goods safely.Information:

I do not want to be an NHS Volunteer Responder anymore, how do I remove my details?

Thank you for supporting the NHS Volunteer programme. We want to let you know that if you decide to stop being a volunteer and cancel volunteering we can remove your details from the system. This will mean you will no longer be able to receive alerts and will end volunteering on behalf of the programme. Please email with your name and a confirmation that you no longer wish to be an NHS Volunteer Responder and request that your data be removed..

What webinars are available for me to join?

You can find a full list of webinars with details of the content and timings.

I have registered for a webinar and not received my link to join?

You will receive a link 24 hours before the webinar. Please do check your spam and junk folder as it can sometimes go in there. If you have not received this then please contact the Support Team on 0808 196 3382.

I am trying to log on to a webinar and cannot get in?

We are sorry that you are experiencing difficulty in accessing the session. Please refer to the attached guidance on your invitation email. Alternatively, please see our joining instructions which will help you to ensure that all settings are correct to access the webinar. Following the session you will get an email with the slides and information from the webinar.


Print entire guide Page last reviewed: 12 April 2022

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