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FAQs for NHS Volunteer Responders

General queries

I would like to change my name, email address or home address?

Please contact our Support Team on 0808 196 3382.

I want to unsubscribe from email communications?

Our emails contain essential information relevant to the NHS Volunteer Responder role, therefore we do not regard them as promotional or marketing emails and this is why we do not offer an unsubscribe option. If you wish to stop receiving emails from us, we will of course, stop sending them to you but, unfortunately, this would mean that you will be unable to continue with your role as an NHS Volunteer Responder and will need to stop volunteering. If you wish to be unsubscribed from the emails, please email with your name and a confirmation that you no longer wish to be an NHS Volunteer Responder and that you wish for your data to be removed.

Where can I find out more information about my role and the questions I have?

We have a section specifically for our NHS Volunteer Responders, this has frequently asked questions, app guidance and Getting You Started Guides in the pages for each of the different volunteer roles. Alternatively, you can join one of our volunteer webinars and speak to a member of the team.

Do I need to change my car insurance to be able to drive as a volunteer?

If you are using your own car for voluntary purposes to transport medicines or groceries to support others who are impacted by coronavirus, we advise you contact your car insurers to let them know you are driving for voluntary purposes.

Can I volunteer using my bike?

Yes, this is fine as long as you are able to transport goods safely.

I am under 18, can I volunteer?

NHS Volunteer Responders must be over 18 years old. If you are under 18 and interested in volunteering, you may be able to get involved in home-based volunteering opportunities through your local hospital, school, college or youth groups. You may need a parent or carer’s permission for some local volunteering.


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I live in Wales or Scotland and want to support?

This is only an initiative for NHS England. Please contact local support groups in your area to see if you are able to get involved.

We both want to help and live in the same house, is this allowed?

As long as you are fit and healthy and have no symptoms, in line with the NHS and public health guidelines, then you can both be NHS Volunteer Responders. If either of you do get symptoms then you must follow the self-isolation guidelines to prevent any risk to yourself
or others.

I do not want to be an NHS Volunteer Responder anymore, how do I remove my details?

Thank you for supporting the NHS Volunteer programme. We want to let you know that if you decide to stop being a volunteer and cancel volunteering we can remove your details from the system. This will mean you will no longer be able to receive alerts and will end volunteering on behalf of the programme. Please email with your name and a confirmation that you no longer wish to be an NHS Volunteer Responder and request that your data be removed.

What is the Steward Volunteer (COVID-19 vaccinations)?

It is flexible support for your local NHS services and the national COVID-19 vaccination programme. The requests you receive for this role may vary each time. They can range from stewarding at a vaccination site to helping direct people through a hospital site. The task alert should state specifically what you are being requested to support.

Will I need to undertake any additional training before supporting as a steward at a COVID-19 vaccination site?

You will be asked to participate in a site induction when you arrive at the vaccination site. This will be provided by the NHS organisation running the centre.

My local hospital/GP practice/pharmacy is also recruiting for COVID-19 vaccination stewards. Where should I sign up?

In addition to the NHS Volunteer Responders programme, some volunteer recruitment for the COVID-19 vaccination clinics is being managed by local NHS organisations. As long as you can commit to doing at least 2 x 6-hour shifts per month for the NHS Volunteer Responders programme, this should not stop you also volunteering locally if you choose to do so. The reason why this volunteer recruitment is being carried out both nationally and locally is because the NHS will be holding vaccination clinics in many different settings, each of which will require volunteer support. These include GP practices, community pharmacies, care homes and some large sites such as sports venues. 

What webinars are available for me to join?

You can find a full list of webinars with details of the content and timings.

I have registered for a webinar and not received my link to join?

You will receive a link 24 hours before the webinar. Please do check your spam and junk folder as it can sometimes go in there. If you have not received this then please contact the Support Team on 0808 196 3382.

I am trying to log on to a webinar and cannot get in?

We are sorry that you are experiencing difficulty in accessing the session. Please refer to the attached guidance on your invitation email. Alternatively, please see our joining instructions which will help you to ensure that all settings are correct to access the webinar. Following the session you will get an email with the slides and information from the webinar.


Print entire guide Page last reviewed: 10 June 2021

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