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FAQs for NHS Volunteer Responders

PPE, uniform and ID

I am worried about cross-contamination when using my phone to show ID, shall I make my own ID badge?

Please do not create your own ID. Present your ID on your phone, keeping at least 2 metres away from the person you are supporting. If the person you are supporting is unable to see the ID, place your phone near the individual (e.g. doorstep) and step back. Ask them not to touch your phone while they’re checking the ID. Once the person you are supporting has stepped back, retrieve your phone. You could also show your ID by holding your phone up to a closed window if this is possible.

I would like to create my own T-shirt/uniform is this ok?

Please do not create a uniform, this is a non-uniform support programme.

This is to ensure there is clarity for those we are supporting about how to ID check their volunteer and to prevent the risk of individuals who are not volunteers creating replica uniforms that could potentially be used for negative purposes.

It is therefore vital that our NHS Volunteer Responders do not create their own uniforms and instead use their profile as identification within the GoodSAM app.  

As a Patient Transport Volunteer should I wear personal protective equipment (PPE)?

You should not support an individual in this role until you have been provided with the relevant PPE. Please ensure you discuss this when making your initial call to the health service provider. We advise you to follow all guidance given in your Getting You Started Guide.  

Do I need to buy my own personal protective equipment (PPE)?

If you are a Patient Transport Volunteer you will require PPE to safely carry out your role. PPE will be provided by the Health Care provider or referrer, refer to your Getting You Started Guide for more information. Please ensure you call the number on the alert and arrange to collect the relevant PPE before picking up the isolating person. If you require hand sanitiser for your role you are able to purchase this and claim back via the out of pocket expenses process (up to a maximum claim of £10 per month).

I am NOT a Patient Transport Volunteer, do I need to wear a face covering?

All volunteers are expected to follow the government and public health guidelines for wearing face coverings and further details can be found at: 


If you feel you meet one of the exemptions outlined in this guidance then you can use the mobile download or print off one of the badges from the site which you can use when you are supporting the scheme. 

Will I need PPE for the ‘NHS Non-clinical support’ tasks?

If PPE is required, the referrer should explain this to you and provide this prior to you undertaking any duties.   


Last updated 21 October 2020



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