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FAQs for signing up as an NHS Volunteer Responder

ID and DBS

What ID do I need?

ALL 6 volunteer roles require you to submit a valid form of ID from the list below:

  • Passport
  • Photo driving license
  • Utility bill (last 3 months) + Bank/Credit Card statement (last 3 months)
  • Utility bill (last 3 months + P60
  • Utility bill (last 3 months) + mortgage statement
  • Bank/Credit Card statement (last 3months) + P60
  • Bank/Credit Card statement (last 3months) + mortgage statement
  • P60 + mortgage statement

If you applying for the following 3 roles, you must also submit the specified DBS certificates below:

  • Patient Transport role requires an Enhanced DBS Certificate with Adult Barred or Both Barred and needs to have been issued in the last 12 months.
  • Community Response Plus role requires an Enhanced DBS Certificate with Adult Barred or Both Barred and needs to have been issued in the last 12 months.
  • Check In and Chat Plus role requires an Enhanced DBS Certificate and needs to have been issued in the last 12 months.

How do I upload my ID?

Take a photo of your ID and then attach a picture of that when you complete the registration form. The picture MUST be in an IMAGE format e.g. JPEG or .png, not a PDF or a word document. These formats would be too large. Screenshots of bank statements etc are not accepted.

Can I upload a PDF with my ID?

No, but take a photo of the PDF and upload this as a JPEG or PNG file.

How long will it take to verify my ID?

We anticipate this will take up to 7 days. In exceptional circumstances where we have high volumes of applicants to process, this may take longer than 7 days.

What happens once my ID has been verified?

Once your ID has been verified, you will receive a confirmation email listing the roles you have been approved for. This email will also include a link to download the GoodSAM App. Download the app (GoodSAM Responder) on Apple/Google Play stores and log in. Don’t forget to switch to ‘on duty’ when you are available after this date and we can start matching you to local requests for support. 

I do not have a DBS, what can I do?

A DBS is required for 3 roles:

  • Patient Transport role requires an Enhanced DBS Certificate with Adult Barred or Both Barred and needs to have been issued in the last 12 months.
  • Community response Plus Role requires an Enhanced DBS Certificate with Adult Barred or Both Barred and needs to have been issued in the last 12 months.
  • Check In and Chat Plus role requires an Enhanced DBS Certificate and needs to have been issued in the last 12 months.

If you do not have a DBS then you can still volunteer for the other 3 roles. You can upload a photo of your valid and in date passport or driving license. If you do not have either of those then you can use two forms of ID including P45/P60 (last 12 months), mortgage statement (last 12 months), bank statement or utility bill (last 3 months). 

How do people show their DBS if it’s on online update system/service?

By uploading a screenshot, showing full details. The date entered should be the date of your DBS certificate or the date of your update. Please note, only 3 roles require a DBS:

  • Patient Transport role requires an Enhanced DBS Certificate with Adult Barred or Both Barred and needs to have been issued in the last 12 months.
  • Community Response Plus role requires an Enhanced DBS Certificate with Adult Barred or Both Barred and needs to have been issued in the last 12 months.
  • Check In and Chat Plus role requires an Enhanced DBS Certificate and needs to have been issued in the last 12 months.

How do I convert a PDF to a compatible file type?

The easiest way for you to do this is to take a photograph/screenshot of the PDF document and then you can simply attach the photograph/screenshot to the registration.

I have a DBS but it is just over a year old, can I use it?

The DBS must be dated within the last 12 months for us to accept it. Please remember a DBS is only required for the below roles:

  • Patient Transport role requires an Enhanced DBS Certificate with Adult Barred or Both Barred and needs to have been issued in the last 12 months.
  • Community Response Plus role requires an Enhanced DBS Certificate with Adult Barred or Both Barred and needs to have been issued in the last 12 months.
  • Check In and Chat Plus role requires an Enhanced DBS Certificate and needs to have been issued in the last 12 months

I have a DBS, but I do not have it to hand as it is at work and I am at home?

Due to the emergency nature of this ask, if you do not have your DBS details to hand you can still support us by registering for the other roles which do not require a DBS.

 

Print entire guide Page last reviewed: 16 February 2021
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