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FAQs for NHS Volunteer Responders

General queries

I would like to change my name, email address or home address?

Please contact our Support Team on 0808 196 3382.

I want to unsubscribe from email communications?

Our emails contain essential information relevant to the NHS Volunteer Responder role, therefore we do not regard them as promotional or marketing emails and this is why we do not offer an unsubscribe option. If you wish to stop receiving emails from us, we will of course, stop sending them to you but, unfortunately, this would mean that you will be unable to continue with your role as an NHS Volunteer Responder.  If you wish to be unsubscribed from the emails, please email with your name and a confirmation that you no longer wish to be an NHS Volunteer Responder and that you wish for your data to be removed.

Where can I find out more information about my role and the questions I have?

We have a section specifically for our NHS Volunteer Responders, this has frequently asked questions, app guidance and Getting You Started Guides in the pages for each of the different volunteer roles. 

Do I need to change my car insurance to be able to drive as a volunteer?

If you are using your own car for voluntary purposes to transport medicines or groceries to support others who are impacted by coronavirus, we advise you contact your car insurers to let them know you are driving for voluntary purposes.

Can I volunteer using my bike?

Yes, this is fine as long as you are able to transport goods safely.

I am under 18, can I volunteer?

NHS Volunteer Responders must be over 18 years old. If you are under 18 and interested in volunteering, you may be able to get involved in home-based volunteering opportunities through your local hospital, school, college or youth groups. You may need a parent or carer’s permission for some local volunteering.


For more information, visit

I live in Wales or Scotland and want to support?

This is only an initiative for NHS England. Please contact local support groups in your area to see if you are able to get involved.

We both want to help and live in the same house, is this allowed?

As long as you are fit and healthy and have no symptoms, in line with the NHS and public health guidelines, then you can both be NHS Volunteer Responders. If either of you do get symptoms then you must follow the self-isolation guidelines to prevent any risk to yourself
or others.

I do not want to be a NHS Volunteer Responder anymore, how do I remove my details?

Thank you for supporting the NHS Volunteer programme. We want to let you know that if you decide to no longer be a volunteer we can remove your details from the system. This will mean you will no longer be able to receive alerts and volunteer on behalf of the programme. Please email with your name and a confirmation that you no longer wish to be an NHS Volunteer Responder and request that your data be removed.


Last updated 4 September



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