Skip to main content

How the programme works

NHS Volunteer Responders is a new kind of app-based volunteering which allows you to put yourself ‘on duty’ at times which suit you. It works by automatically allocating tasks to the closest ‘on duty’ volunteer at the time.i


Register to be an NHS Volunteer Responder

This means that you may not receive your first task for several days, and there could be other periods of time when you don’t receive many tasks. Please don’t let this put you off. Requests for our support are increasing every day and you are helping just by staying ‘on duty’. This is because when you are ‘on duty’ you are available as soon as requests are made.

Because our Check In and Chat roles are carried out by phone these are not ‘geo-located’, so you may receive requests from people living in different parts of the country.

To join we need you to:

  • Live in England and be over the age of 18.
  • Use a smartphone. This is because tasks will be sent directly to your phone through the GoodSAM app. Don’t worry if you are not familiar with this technology, there is plenty of help available.
  • Decide which of the NHS Volunteer Responder role/s you would like to do.
  • Consider your own health condition when choosing role/s. If you are clinically vulnerable to coronavirus (COVID-19) you may prefer our telephone-based Check In and Chat roles. 
  • Be able to volunteer and go on duty as much as you possibly can.

Please refer to our NHS Volunteer Responders and GoodSAM app Terms and Conditions before signing up.






Help us improve

To help us improve, we'd like to know more about your visit today.