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Check In and Chat Plus Volunteer

This role provides a regular check-in by telephone support to the same individual for a duration of 10 weeks. The amount of calls you make can be mutually agreed between you and the person you support. However, typically our volunteers make up to 3 calls a week. i


Register to be an NHS Volunteer Responder

You’ll be contacting individuals that are isolating or unable to leave the house, and having a chat over the phone. You’ll be offering a friendly voice and a listening ear to those who may have any loneliness in the current situation.

Telephone support is a positive step to engage with people who may have little or no contact with others, a consequence of self-isolating may lead to issues with confidence, self-esteem, and loneliness.

This support you will be giving is a regular phone call (3 times a week) over a 10 week period. The calls can be flexible to suit the time you have available to give, and is mutually agreed between yourself and the person you are supporting. 

This support will not amount to a treatment or intervention but will provide:

  • Companionship – Forming a relationship of mutual support and understanding
  • Support – Pointing to resources that help with mental health first aid
  • Check-in - To help clients identify activities and support that they can access
  • Listening ear - Encouraging the client to talk about their experiences.

Watch our film and meet Check In and Chat Plus Volunteer Victoria to find out about her role as a Check In and Chat Plus Volunteer, about the skills needed, what she's learned during her volunteer experience.

In addition to our FAQS for signing up, you can find out more about volunteering in our FAQs for NHS Volunteer Responders and information to support you in your role in our facts sheets.






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