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Payment options for shopping

Payment options for shopping

If you are isolating and need support with your shopping, please consider what payment options are available to you beforehand.

Whilst there are a variety of payment options available we want to make you aware that relying on others involves an element of risk, please read through the points below:

  • Only use the recommended payment options.
  • Make sure you ask the volunteer to show you their ID on their phone.
  • Ensure that you keep the value of money on any vouchers or pre-paid cards low – e.g. approx. £45
  • Do not share any unnecessary personal details with the volunteer.

If you have any payment concerns relating to how you will pay for food or concerns about the volunteer that you would like to raise, please contact the Support Team on 0808 196 3382.

The payment options available are:

  1. Supermarket click and collect service: Where possible, we are encouraging people to use a click and collect service at their local supermarket. You can place the order online and then share a reference number with the volunteer, who can collect the shopping on your behalf.
  2. Phone, pay and collect: You may be able to call a local trusted shop and place an order for shopping and make payment over the phone. Then, when ready, the volunteer can collect the shopping and deliver on your behalf. Please note that major supermarkets are unable to support this process.
  3. Payment over the phone at check out: This option will allow the volunteer to go to a local store and collect the items you need. Payment details for the shopping can then be taken over the phone by the shop assistant.
    1. You will need to check with your local store to see if this is an option. Most Spar stores have confirmed this payment option.
    2. Give the volunteer a shopping list and a code word for use at the till.
    3. When at the till, the volunteer will share the code word suggested by you with the shop assistant. This will make you feel more comfortable when sharing your card details over the phone. Please note major supermarkets are unable to support this process.
  4. Pre-paid supermarket physical voucher/gift card or e-voucher/e-giftcard
    1. We recommend you consider purchasing a physical supermarket gift card/voucher or e-voucher/e-giftcard (available online, over the phone or a friend or relative could buy in store). You can then give this to the volunteer to make payment. See the list of participating stores below.
    2. The volunteer will need to collect the card or e-voucher beforehand and return it to you with a receipt when finished. Please follow social distancing and hygiene guidelines when handling the card. We advise that prepaid cards are put into a bag or a box to reduce contact.
  5. Prepaid cards: If you have a physical prepaid card, you can give this to the volunteer to pay for your shopping. They will need to collect the card in advance and return with a receipt when finished. Read more information on setting up prepaid cards.
  6. Grocery choice: If you have access to this service and would like to make payment via a Grocery Choice voucher please discuss this with your volunteer.
  7. Cash access scheme (Post Office): If your bank allows it, you can ask for a one-time barcode to be issued and sent via text, email or post for a stipulated amount to yourself. A volunteer can go to the Post Office and exchange the voucher for the cash requested. You will need to tell your bank exactly how much you want to withdraw from your account, up to a limit set by the bank, and allow the volunteer to collect it on your behalf in exchange for the voucher at the Post Office. Call your bank to see if they offer this service.
  8. Paying with cash: As a last resort and if all options above have already been exhausted, you are able to pay for the shopping with cash but please follow these guidelines:
    1. We do not permit the volunteer to use their own money to purchase the goods. They must come to you beforehand and collect the cash before going shopping.
    2. If you are using this option the volunteer must show you their ID profile page on the phone before accepting the cash.
    3. A receipt for the goods purchased will be supplied to you by the volunteer
    4. When returning with the shopping the volunteer will place the receipt and any change on the doorstep.
    5. The maximum value of cash that can be exchanged is £45.

Please note – If you are using a physical pre-paid card or e-voucher please make sure the volunteer returns this to you. Please follow social distancing and hygiene guidelines. We advise that all prepaid cards and e-vouchers are put in a box or bag to reduce contact.

  • Physical gift card or voucher - not available at present
  • E-voucher or e-gift card - not available at present
  • E-voucher available as paper print out - not available at present
  • Phone number to request physical or e-voucher (or paper copy if option) - not available at present
  • Email - vouchers@aldi.co.uk
  • Any other relevant information/offers - Aldi currently offer a (paper) voucher scheme that can be ordered via Local authority/council
  • Physical gift card or voucher - yes
  • E-voucher or e-gift card - yes
  • E-voucher available as paper print out - yes
  • Phone number to request physical or e-voucher (or paper copy if option) - not available. Order via the website
  • Website - Asda Volunteer Shopping Card
  • Any other relevant information/offers - not applicable
  • Physical gift card or voucher - yes
  • E-voucher or e-gift card - not applicable
  • E-voucher available as paper print out - not applicable
  • Phone number to request physical or e-voucher (or paper copy if option) - 0800 029 4592
  • Website - not applicable
  • Any other relevant information/offers - not applicable
  • Physical gift card or voucher - yes
  • E-voucher or e-gift card - yes
  • E-voucher available as paper print out - yes - available to print at home
  • Phone number to request physical or e-voucher (or paper copy if option) - not available order via the website
  • Website - We're in this together gift card
  • Any other relevant information/offers - not applicable
  • Physical gift card or voucher - yes
  • E-voucher or e-gift card - yes
  • E-voucher available as paper print out - yes
  • Phone number to request physical or e-voucher (or paper copy if option) - 0333 335 0398
  • Website - Morrisons gift card or giftvoucher@morrisonsplc.co.uk
  • Any other relevant information/offers - not applicable
  • Physical gift card or voucher - yes
  • E-voucher or e-gift card - yes
  • E-voucher available as paper print out - yes
  • Phone number to request physical or e-voucher (or paper copy if option) - not available at present, order via the website
  • Website - Sainsburys gift card
  • Any other relevant information/offers - not applicable
  • Physical gift card or voucher - yes
  • E-voucher or e-gift card - yes
  • E-voucher available as paper print out - yes
  • Phone number to request physical or e-voucher (or paper copy if option) - not available at present
  • Website - not available at present
  • Any other relevant information/offers - not applicable

 

Print entire guide Page last reviewed: 30 November 2020
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