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Information for Local Resilience Forum referrers

All Local Resilience Forums in England can refer people into the scheme, providing they meet the eligibility criteria.

How can I make a referral?

We’ve made it easy for Local Resilience Forums to make referrals by:

  1. Calling 0808 196 3382 (available 8am to 8pm, 7 days a week).
  2. Through the GoodSAM app

You can find guidance on the specific criteria within the instruction document supplied on the referral form. However, discretion can be used by a referrer if someone is deemed vulnerable but does meet the criteria.

If you need some additional help, we’ve also produced some frequently asked questions to guide you. These are updated from time to time so please do check that you are using the latest version.

You can find out more information in our FAQs for Local Resilience Forums.

If you can, please use an NHS or local authority email address to make your referral. Referrals from other email addresses will take longer to verify, and may be rejected if we’re unable to confirm that it has originated from an approved referrer.

How can I make a bulk referral?

If you are an approved referrer and would like to bulk referrer individuals into the NHS Volunteer Responders programme you can do this by completing the bulk upload template which you can upload directly to the GoodSAM app.

Please read the bulk referral guidance.

Please ensure:

  • You can only share personal data if you have a lawful reason. Please therefore only share personal data if you are sure that you have authority to do so.
  • Please put no more in the spreadsheet than the categories listed. Do not include any additional information outside these categories.
  • The spreadsheet asks for your confirmation as to whether each individual has a cognitive impairment or other significant vulnerability. This is so that the individual can be directed to the appropriately trained level of volunteer.

What support will volunteers provide?

NHS Volunteer Responders provide essential support for those who need it most.

This support comes from our:

  • Community Response Volunteers who help with shopping and medication collection and delivery
  • Check In and Chat Volunteers who offer support over the phone
  • Patient Transport Volunteers who provide transport to and from medical appointments
  • NHS Transport who provide transport of equipment and supplies to NHS sites and services

Find out more information about these services on our Volunteer Responder page.

I need more volunteers for local schemes, can you help?

Local NHS Volunteer Responders may be able to support you with additional volunteering.

If you have a specific need in your area you can let us know your requirements by completing a Volunteer Support Requirements Form.

Please email your completed form to


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