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Volunteer support

Once you have registered for help or if someone has referred you for support such as a medical practitioner or a carer, you will be contacted by an NHS Volunteer Responder.

What happens next?

Your safety is important. Which is why we’ve issued clear instructions that all NHS Volunteer Responders will be required to follow when providing your support.

For your peace of mind, your NHS Volunteer Responder must:

  1. Call you on the phone to find out what you need if they’re going to collect shopping, medicines or other items.
  2. Tell you their name.
  3. Show you their proof of identity if they call at your home. This will be displayed on their phone. This will be done at a safe distance. For instance, by placing the phone on your doorstep and standing 2 metres back.
  4. Maintain a distance of 2 metres from you, when dropping off a delivery.
  5. Respect your personal data and confidentiality at all times.

The rules of the NHS Volunteer Responders programme mean they must not:

  • Enter your home.
  • Share their own personal contact details with you.

To protect yourself, you must never:

  • Share your debit cards, credit cards or pin codes with your volunteer.
  • Give away personal financial information.

Who should I contact if I have concerns about a volunteer?

Our volunteers are giving their time to support others and are doing so for no reward. However, if the volunteer support you were expecting does not arrive, or if your volunteer behaves in an inappropriate way, you should call us to let us know.

Safeguarding concerns can be raised by calling the Support Team on 0808 196 3382 and the lines open 8am to 8pm, 7 days a week.


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