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Volunteer roles

Guidance for NHS Volunteer Responders

There are various roles that make up the NHS Volunteer Responders programme, each has their own requirements and guidance to help as many people as possible facing up to issues connected to coronavirus (COVID-19).

With the health service working hard to meet the combined challenge of winter pressures and second waves of COVID-19, the scheme is now extended until the end of March 2021.

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Community Response

You'll be supporting people by collecting and delivering shopping, medication and other essential supplies. You may also be asked to help on-site at NHS services.

Link A young man shopping in a supermarket wearing a facemask

Community Response Plus

You’ll collect and deliver shopping, medication and other essential supplies to people with a learning disability or who are vulnerable for another reason.

Link A young woman driving a car with a face mask on

Patient Transport

You’ll be providing vital transport to patients who need to be taken home from hospital, and to help people get to their medical appointments.

Link A young man in a face covering delivering a parcel

NHS Transport

You’ll be taking equipment, supplies or medication between NHS services and sites. You may also be asked to help pharmacies deliver medications or to help on-site at NHS services.

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Check In and Chat

You’ll be providing simple but important telephone support to people who may feel lonely.

Link A young woman on a mobile phone sitting in her living room

Check In and Chat Plus

You'll be providing telephone support to  people who may be protecting themselves by shielding, self-isolating or limiting contact with other people. 

Link An older man wearing a mask in a queue for a flu vaccination

Steward Volunteer (COVID-19 vaccinations)

You’ll guide people to make sure the vaccination process runs as smoothly and efficiently as possible, help ensure social distancing and identify those who need additional help.

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