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Check In and Chat Volunteers

As a Check In and Chat Volunteer, you’ll be providing simple yet vital phone support to people who may be at heightened risk of loneliness. It’s a role of particular importance at this time, while many people stay at home.

What does a Check In and Chat Volunteer do?

It can be tough going for those who need to self-isolate or limit contact with others, during these times. When isolating, it can sometimes have an impact on confidence, self-esteem and loneliness.

Providing a way for individuals to talk to someone else is therefore very important, while they remain at home.

By calling and chatting, you’ll be providing:

  • Companionship to those who may be isolated from contact with others.
  • Support and information on resources that may be of help to them.
  • A way of checking on their wellbeing and to ensure they’re happy.  
  • A listening ear for those who want to open up and share their experiences and feelings.

If you’re self-isolating, but still want to volunteer your time and offer support over the phone, then you may be interested in our Check In and Chat Plus Volunteer role.

Who might request the Check In and Chat Volunteer service?

Calls may be requested on a one-off basis, or perhaps as a regular check in, from someone who:

  • Has ever been advised to shield by a health professional.
  • Is vulnerable for another reason, (for instance, due to disability, pregnancy, aged over 70, has a long-term condition such as Parkinson's or epilepsy, or are vulnerable due to a mental health condition).
  • Is someone with caring responsibilities.
  • Is self-isolating because they’ve been diagnosed with coronavirus or have symptoms, or they’ve been in contact with someone who has.
  • Has been instructed to self-isolate by the ‘Test and Trace’ service, because they’ve been near someone infected.
  • Is self-isolating ahead of planned hospital care.
  • Has been instructed to self-isolate following entry into the country.

The programme is also open to frontline health and care staff.

Full guidance for getting you started

You can find full and comprehensive advice for the Check In and Chat Volunteer in our Getting You Started Guide.  

This will help you understand how to protect yourself and others as a volunteer.

You can find out more about being an NHS Volunteer Responder in our FAQs and information to support you in your role in our facts sheets.


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