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Volunteer resources

You can find all the resources you need to help you get started in any of the volunteer roles.

Within these resources and pages, you’ll also find useful guides and tools to help you carry out your role safely and enjoyably.

Links include:

Help spread the word

It’s so important that people who may need help know they can get in touch with us on 0808 196 3646 and you can help.

We’ve created a poster and some flyers which are available for you to download and print. They are provided in a colour version and in black & white so you can choose which is best for your printer.


If you're out shopping for food or essentials and there is a noticeboard in the supermarket, communal lobby, pharmacy or other space, please see if you can put it up. As always, please do adhere to current government guidelines on social distancing and essential travel.

If you don’t have a printer you can help by sharing the telephone number 0808 196 3646 with your friends, family and colleagues or by sharing our social media posts.

Supporting someone with dementia

During your role, you are likely to support an individual living with dementia, and we have some resources to support you. Please do take a look at our dementia factsheet and other the information.

Dementia Adventure

These videos produced by Dementia Adventure will help you learn more about dementia and how you can support individuals to live well.

Alzheimer’s Society

Dementia Friends, a programme from Alzheimer’s Society is the biggest ever initiative to change people’s perceptions of dementia. You can watch at least two videos Understanding Dementia and The Bookcase Analogy to learn more about dementia and how you can help.

Visit their website and enter the code NHS999:

To find out more about dementia visit:

Supporting someone with mental health problems

During your role you may be asked to support someone who is living with mental health problems, 1 in 4 people experience mental health problems each year and a friendly chat can help individuals through this difficult time.  See our fact sheet on mental health and wellbeing advice.

Zero Suicide Alliance 

Zero Suicide Alliance has developed a 5-minute training session. Take part in Suicide - Let’s talk at:

Safeguarding children training

It’s your call is an NSPCC online learning course, created to help people who visit homes, to understand more about possible signs of child abuse. The NSPCC has made it available for free for you to access, so you know what to do if you see or hear something that worries you.

It’s your call is available at:

It’s your call is one of a range of online training courses. To find out more, visit:

Psychological First Aid (PFA) training

Get Psychological First Aid (PFA) online training from Public Health England and help people with different needs to cope with the emotional impact of COVID-19.

For more information please visit the website:

Thrive LDN has developed a new resource for people who are supporting communities and individuals who have been adversely affected by COVID-19. This document is to help those working in the community to know the most supportive things to say and do for people who are very distressed. It complements Public Health England's new Psychological First aid (PFA) training module.

For more information please visit the website:


Help us improve

To help us improve, we'd like to know more about your visit today.