Completing the referral form

1. Login to the referrer's portal of the GoodSAM website at goodsamapp.org/login - It is advised to use Google Chrome for this.
2. Go into the 'referrals' tab
3. Click 'Add a New Referral' to add a new referral

Please provide information of the site e.g. address of person being supported, hospital discharge lounge, GP surgery, pharmacy etc. If the volunteer is attending a site, they will need details of the location they are required to attend. If you are unsure about what to include when filling out the form please contact our Support Team on 0808 196 3382 who can help you to fill out the form.

This is not a mandatory field.

Please contact our Support Team on 0808 196 3382.

Firstly, check if the verification email was sent to your junk/spam inbox. If the verification email cannot be found, please call the Support Team to generate another verification email on 0808 196 3382.

GoodSAM stands for Good Samaritan and is a platform that has been saving many lives since its launch. It alerts those trained in resuscitation to cardiac arrest to nearby incidents, while the ambulance is on its way.

It is because of this technology of coordinating volunteers to those in need, that the system has been adopted for the Volunteer Responders programme.

You can click on tasks on the referrer dashboard to view the task/alert to check progress. Contact the support team if you have a concern about your task.  

You may have entered your phone number instead of the phone number of the person requiring support. Please log in to the Referrers' Portal and check the client phone number listed. If necessary cancel the referral and submit a new one.

It is especially important that you cancel this request if you have requested a repeat referral (e.g. weekly) because volunteers will continue to call you directly. Please ensure you have fully read the instruction document embedded within the referral form.

Please contact our Support Team on 0808 196 3382 if you have not been able to register as a referrer.

We recommend that you read the Referrers guidance that is specific to Steward Volunteers.

Volunteers have been asked to commit to 4.5 hour shifts. No referrals/tasks should be raised for longer than 4 hours. You can add shifts to run concurrently i.e. 8:00-12:00 and 13:00-17:00.

If you require volunteers on a daily basis (consecutively) e.g. Monday, Tuesday, Wednesday, Thursday, Friday - select the ‘daily’ option in ‘periodcity’.

You will be asked to enter the number of days you require volunteer support, if Monday-Friday you would enter 5 days.

The start date, start time and end time you have entered will be repeated on a daily basis, for the number or consecutive dates you have entered.