FAQs for referring organisations

How to refer

For our current volunteer activities you can make referrals by submitting details online via the GoodSAM referrer portal or by calling our Support Team on 0808 196 3382.

Who is eligible for support?

See Support for vulnerable people for more information on who is eligible for support for each volunteer activity.

How do I refer someone?

For our current volunteer roles you can make referrals by submitting details online via the Volunteer Responders GoodSAM referrer portal or by calling our Support Team on 0808 196 3382.

What part of the UK can I make a referral for?

Volunteer Responders is an NHS England scheme that runs in England only.

I don’t have an NHS or GOV email address, can I make a referral?

You can make referrals directly if you have an nhs.net or gov.uk email address. We will approve requests from alternative addresses as quickly as we can within 72 hours, or you can make referrals through your Local Authority.

Should a single nominated person set up an account on behalf of each professional referring organisation?

This is open to each eligible professional organisation to decide. We have left this flexible to suit different needs. If you want a colleague to access your referrals we suggest you use a generic email address when setting up your GoodSAM account.

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Page last reviewed: 19 February 2024