Monitoring, amending or cancelling a referral

1. Log in to the admin area of the referral portal at goodsamapp.org. It is advised to use Google Chrome for this.
2. Go into the 'referrals' tab.
3. Click 'Add a New Referral' to add a new referral.

1. Log in to the referral portal at goodsamapp.org. It is advised to use Google Chrome for this.
2. Go into the 'referrals' tab.
3. In the free text box, key in the first name, surname or email address to search for the referral.

1. Log in to the referral portal at goodsamapp.org. It is advised to use Google Chrome for this.
2. Go into the 'referrals' tab.
3. In the free text box, key in the first name, surname or email address to search for the referral.
4. Once you have found the referral you can click ‘Cancel referral’. A push notification will be sent to all volunteers who have already accepted the task and the task will be removed from the volunteers app.

1. To monitor the progress or status of a request, please log into the GoodSAM platform.
2. Click ‘referrals’, then ‘search referrals’. Either search by a start or end date or use the free text box to enter information regarding your referral to search. Once you have found the referral click on ‘tasks’. If you already know the task ID number you can key this into the ‘task id’ box.
3. On the search tasks screen you will find further information regarding your referral. In the ‘status’ section you will see an overview of how many volunteers have accepted the task and how many are outstanding.
4. Click ‘see referral’ to review the referral details.
5. Click ‘see assignments’ to review the list of volunteer/s that have reviewed and actioned the task. You will see the first name, surname of the volunteer and the task ID.
6. The task status will show as – Will attend – Volunteer has selected 'I will attend' or 'No longer attending' - Volunteer has accepted but can no longer attend.

After you have confirmed your first referral a link will be sent to your email address (please ensure you look in your junk mailbox if you don't receive this). You will also receive a password. This will then become your log in to the GoodSAM website and you will be able to search or view the referrals you have made and cancel referrals if needed.

You are able to check if a referral has been matched with a volunteer by logging into the GoodSAM website, then searching approved referrers in the Referrals tab and entering your email address into the “or by free text” box. Once your referral has been found, you can look at the status of the referral and also click on tasks.

Please contact our Support Team on 0808 196 3382 if you are unable to access your referrals.

Please contact our Support Team on 0808 196 3382 if you are unable to access your account.